01Complete the requisition form below with your name, the email associated with your ACT Score Lab account, and the type of disposal request.
02Submit the form to route your request to our lab team for processing.
03You will receive a confirmation email. Requests are processed within 30 days of submission.
04Prefer to submit from inside the app? Navigate to Settings → Account → Delete Account.
05For urgent requests, contact the lab directly at judahrenshaw@tacticaltutoring.com.
02
Scheduled for Disposal
Profile information (name, email, profile picture)
Practice test results, scores, and attempt history
Exercise logs and completion records
Study schedules and calendar data
Messages and conversation history
Video explanations you submitted (educators)
Parent-student link records
Educator assignment records
Exercise and question notes
03
Retained for Compliance
Audit logs — Records of system actions may be retained for up to 90 days for security and compliance purposes.
Financial records — Payment and transaction records are retained as required by tax law (typically 7 years).
Deletion request records — The record of your deletion request itself is retained to document compliance.
Backed-up data — Data from periodic system backups may persist for up to 30 days before being overwritten.
Retained data is not accessible through the app and is used solely for legal, security, and compliance purposes.
04
Processing Timeframe
Account deletion requests are processed within 30 days of submission. You will receive a confirmation email once disposal is complete. If you change your mind before processing is finished, contact judahrenshaw@tacticaltutoring.com to cancel your request.